About
Hi there! 👋 I'm Muhammad Saddam, a dedicated Technical Support Engineer with a Master’s in Software Engineering and a Bachelor’s in Information Technology. Hailing from the small but vibrant town of Kaduna, Nigeria, I’ve always been driven by a passion for innovation and problem-solving 🚀.
I am currently a permanent resident of Singapore, where I live with my wife and our two wonderful daughters, I specialize in providing support for cutting-edge clinical instruments and biotechnology solutions that push the limits of what's possible. With a solid foundation in Software Engineering and Information Technology, I’m committed to tackling complex challenges with creativity and precision.
Outside of work, I’m an avid lover of computers 💻, books 📖, and traveling ✈️ — always eager to explore new places and immerse myself in different cultures.
Senior Technical Support Engineer.
- Birthday: Jan 1991
- Website: www.msalis.com
- Phone: +65 8756 0848
- City: Singapore, SG
- Age:
- Degree: Master's
- Email: msalis@msalis.com
Facts
My passion for computers started in my teenage years, and I began learning to code at 18. Over the years, I’ve honed my technical skills while also developing strong planning, organizational abilities, and an optimized workflow that allows me to tackle complex projects efficiently.
Years as Tech Support
Languages spoken fluently
Years of Industrial Experience
Skills
In this section, I highlight a broad range of technical expertise that underpins my work across Technical Support, Cloud Computing, and Software Development. While this list represents key areas of proficiency, it is by no means comprehensive.
Technical Support
Cloud & Tools
Azure
AWS
Hyper-V
Virtual Box
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
Windows Server
Docker
Operating Systems & Shells
Windows + PowerShell
Linux + Bash/Zsh
Resume
Please find my professional resume, which highlights my journey and expertise in Technical Support, Cloud Computing, and Software Engineering. I am always eager to learn and grow, and I am excited to explore new opportunities that allow me to leverage my skills and contribute to innovative projects.
Summary
Salisu Muhammad Saddam
Senior Technical Support Engineer
Innovative and results-driven Technical Support Engineer with a Master's degree in Science, specialising in Software Engineering. Six years of experience in a dynamic multinational corporation,
providing support to end users with complex IT connectivity and networking issues.
Expertise in providing top notch customer experience,
- Singapore, SG
- +65 8756 0848
- msalis@msalis.com
Education
Master's Degree: Software Engineering
2016 - 2017
Leeds Beckett University, Leeds, UK
Project: "Baby monitor application using IP camera and OpenCV".
Bachelor's Degree: Information Technology
2012 - 2016
Abertay University & Segi University (Double Degree), Kuala Lumpur, MY
Project: "Ecommerce Platform".
High School: Uncle Bado Memorial College
2004 - 2010
Kaduna, City Centre, NG
Professional Experience
Senior Technical Support Engineer
2021 - Present
Thermo Fisher Scientific, Marsiling, SG
Provide technical support for qPCR, NGS, Protein, and Rapid HIT DNA instruments.
Specialize in device connectivity, networking, and qPCR hardware support.
Assist research and clinical customers across EMEA, North America, and APJ.
Troubleshoot instrument connectivity with local computers, internet, and Thermo FisherCloud.
Provide back-end troubleshooting for NGS using Linux.
Handle inquiries, installations, and training for instrument applications.
Assist the local IT team with system administration using Microsoft Active Directory, Microsoft Azure and Microsoft 365.
Provided global priority support for the Amplitude high-throughput Covid-19 moleculartesting solution.
Ensured minimal downtime for clinical sample processing by quickly resolving technical issues.
Arranged on-site engineer visits when remote troubleshooting was insufficient.
Technical Support Engineer
2018 - 2021
Concentrix, Kuala Lumpur, MY
Provided remote technical support for Dell consumer & Commercial products, including laptops, desktops, Servers, and peripherals..
Diagnosed and resolved complex hardware, software, and networking issues for ANZ customers..
Assisted internal and external users by identifying, investigating, and troubleshooting technical problems..
Followed escalation protocols to ensure timely resolution, including proactive follow-ups with customers..
Applied analytical thinking to solve unstructured technical challenges.
Acted as a resource for other support personnel, sharing knowledge and best practices.
Ensured service delivery met contractual Key Performance Indicators (KPIs).
Contributed to initiatives aimed at improving customer satisfaction and overall business performance.
Professional Experience Cont.
Junior Software Consultant.
2017 - 2018
Infinte QL, Kuala Lumpur, MY
Contributed to the full project lifecycle, including design, development, and deployment of new modules for the Smart Card Management System..
Created design documents, functional requirements, test plans, and training materials.
Developed SQL queries to retrieve backend data for reporting and analysis.
Collaborated with developers to customize and enhance software based on diverse customer requirements.
Trained high-level client employees to ensure effective in-house knowledge transfer.
Coordinated with the sales team to place orders for Mifare 4K close-proximity cards through vendors.
Programmed Mifare 4K cards using Cardax Encoder (Mifare Series).
Provided post-project technical support to ensure seamless client operations.
Junior Software Consultant.
2017 - 2017
Semmel Health, Kuala Lumpur, MY
Managed day-to-day project operations, ensuring timely delivery in line with company policies and procedures.
Attended client meetings, provided regular project updates, and conducted live demonstrations.
Led a small team of programmers, ensuring business requirements were met with high-quality deliverables.
Maintained and updated business requirement documents, user manuals, and training materials.
Conducted training sessions for groups of client employees to ensure smooth project handover.
Provided post-project technical support to ensure seamless client operations.
Android Mobile developer.
2016 - 2017
Semmel Health, Kuala Lumpur, MY
Managed the full Android application development lifecycle, from design to deployment.
Developed custom Android applications tailored to client business requirements.
Collaborated with cross-platform developers to ensure seamless integration with web-based services..